If there is a comment made by a user of 100pins on your service / business / event that you wish removed, you can report it to us using the "Report" button below the comment (if you are logged in).
Please note that we sometimes edit and sometimes altogether remove (as appropriate) reported comments in specific circumstances including when they contain abusive/unparliamentary language, refer to / promote pornography and incite communal violence. 100pins is, among others, a forum where people share their experiences with services / businesses / events, and such experiences tend to be of all kinds - the idea is for businesses/managers/organizers to respond appropriately, and not for comments expressing dissatisfaction to be removed. Censorship of forums is neither easy nor our objective (we may not at times moderate multiple parts of our site) - the idea of our reviews is to help people share their experiences and to help businesses to respond, and 100pins stands committed to that (as long as users follow the rules).
It's possible for you to feel that your competitors have posted some negative comments (many businesses with negative comments feel this). You can always mention that in your report. Please note that competitors with malicious intent are unlikely to choose to make posts on just one website, or make just one post. We therefore try to look for a pattern that suggests that a competitor might be posting the comments.
Many well-meaning businesses have some dissatisfied customers despite their best intentions. And removal of a comment many times does more harm than good - a user of a site, upon discovering that his comment had been deleted (many sites, including 100pins, may intimate deletion of a comment by an automated email to the user), may just post it again, and also in a lot more places and a lot more sites. A good option then for a business with disgruntled customers sharing their opinions on the web (including on our site), would be to ask those people, on that very page (posting a review on 100pins is free), what issues they had, and offer to help them out. That would help the business appear responsive and concerned, and that very page is likely to have a positive impact on the business since future visitors to that page are likely to realize that this is a business concerned about its customers' satisfaction. That is what many businesses all over the world do, and they are quite likely to benefit from it. Here is an example of such an approach:
Multiple courts in the world have ruled that website owners are not liable for user-generated content, even when such content is moderated or specifically approved for publication. Here are links to just a few examples - laws, judgements, cases and reports:
It has been noted that if a court were to ask a site to remove a comment by a user since the comment portrays the product or service of the business in poor light, that can result in every experience narrating dissatisfaction posted about every business in the country on the Internet becoming liable to be taken down (since a court judgement can become a precedent / the law for that jurisdiction), resulting in the end of a fundamental feature/utility of the Internet - sharing of information. It is therefore quite arguable, from global experiences, that when such issues ultimately reach the highest courts, the freedom of speech on the Internet would be retained.
100pins strongly supports the efforts of the Cyber Crime authorities in tackling issues on the Internet, and supports experts on cyber law, NGOs, other leading websites etc. who argue for free speech on the Internet. We also track ongoing cases, staying abreast of the latest stands on these issues so as to act completely in accordance with the law of the land.
We are constantly trying to keep 100pins clean, and we do what we can to help all businesses that use our site to interact with customers to improve their services.